Age Verification
A. Members aged 19 and older only
Membership at Kelowna Casino is limited to players aged 19+. No one below that age may register, deposit, play or claim offers, including our welcome package and Kelowna Rewards. We offer membership only where local law allows, following Canadian rules on age verification, identity checks and anti-money laundering.
B. How we check age
Every new member gives a date of birth when registering. We confirm that date, together with your name and home address, through trusted data sources before accepting any deposit. Your location is verified at the same point.
Where our electronic check is unable to confirm your age, our team asks for an identity document, for example a driver's licence, passport or provincial photo identity card. These checks may be repeated at any stage of an account's life, such as before a withdrawal or after account details are changed.
C. Parental controls and filtering tools
Widely available tools let parents and guardians block gambling sites on home devices:
- parental control settings built into computers, tablets, phones and games consoles
- content filtering software that blocks gambling sites across a device
- router or internet provider settings that filter content for every device on the home network
Most of these tools allow separate profiles for children, so adults keep full access on their own accounts.
D. Shared devices and protecting minors
Where a computer or phone is used by more than one person in your household, a few simple habits keep children away from your account:
- log out when each session ends and prevent your browser from saving your password
- protect your device with a PIN, a password or a fingerprint lock
- keep payment cards, banking apps and PayPal logins out of reach
- never share your account details, or let a child watch while you play
Every account is personal. Allowing anyone else to use yours breaches our General Terms.
E. If a minor is found
If we find out, or have reason to suspect, that someone under 19 holds or uses an account, we lock it at once. The account is then closed, all wagers are voided and any winnings are forfeited. After our checks are complete, deposits are refunded to the original method of payment.
We may also ask the adult whose details or payment method were used to explain how access was obtained. Any related accounts are examined as well.
F. Contact
Parents seeking help, anyone who thinks a minor may be using our site, and anyone with a general question can email [email protected]. All reports are handled in confidence and dealt with promptly.